Survey In Health Care Marketplace Consumers Value Friendliness Convenience

first_imgThe PwC Health Research Institute surveyed 6,000 consumers to find out what they thought of the health care sector compared with other service industries. Meanwhile, Group Health has put in place a strategy to ensure that innovations are put to work.  Fox: What Patients Want, Expect From Health Care ProvidersWhether it’s friendly office staff or wireless Internet access, consumers are expecting the same amenities and customer services from their health-care provider as they would from a hotel, bank, airline or retailer, according to new research from The PwC Health Research Institute. The PwC Health Research Institute surveyed 6,000 consumers to gauge their opinions of health care as it compares with other service-based industries, and found that friendly staff and convenience are the top priorities for consumers when it comes to health care (Fuscaldo, 8/7).Kaiser Health News: Capsules: Group Health’s ‘Learning Health System’ Keeps Innovations MovingThey’ve adopted a strategy known as a “learning health system,” which creates a feedback loop of sorts between the system’s medical and research sides, including the Group Health Research Institute. In broad terms, researchers help doctors evaluate new ways of providing care, and doctors suggest areas where research is needed — meaning evidence and practice exist in a cycle (Barr, 8/7). This is part of the KHN Morning Briefing, a summary of health policy coverage from major news organizations. Sign up for an email subscription. Survey: In Health Care Marketplace, Consumers Value Friendliness, Conveniencelast_img

Leave a Reply

Your email address will not be published. Required fields are marked *